Grievances

"Every interaction is an opportunity to learn, only if we are interested in improving rather than proving"

We at Aafiya are always willing to address and consider any grievances, complaints and/or suggestions made by our valued customers. Kindly drop in your grievances and complaints as per the instructions that follow. We assure you of prompt and effective assistance and redressal on the same.

Share your Grievances

If individual policyholder please mention INDIVIDUAL in company Name

Assistance Looking For

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Escalation matrix

Complaints handling flow chart

Please click here to register a complain with Dubai Health Authority